Our 5-Year Channel Letter Warranty

The terms

What’s Covered

Storefront Sign Online LLC warrants its front lit and front & back lit channel letters and lit logo shapes to be free from defects in materials and workmanship for five years from the date of shipment. The LED modules and standard power supplies used in our letters each carry their own five-year warranty, as listed in the sign builder.

If a covered product proves defective during the warranty period, we will, at our option:

• repair the product, at no charge for parts or for phone and email support, or
• replace it with an equivalent product, which may be new or refurbished.

Repair or replacement is the sole remedy under this warranty, and it is given in place of any other warranty, express or implied. The full wording is in the Warranty tab on each channel letter product page and in our Terms & Conditions.

What’s Not Covered

• Any work or repair on the sign made before notifying us. This voids the warranty.
• Damage caused by improper use, installation or care.
• Accidental damage, negligence, vandalism or misuse.
• Damage from acts of nature (acts of God).
• Damage in transit: this is the carrier’s responsibility (see below).

On delivery

Shipping Damage

We test and inspect every sign before shipment and pack it for common-carrier shipping. Damage in transit is the carrier’s responsibility, so:

• inspect the packaging before you sign for the delivery;
• if the packaging is damaged, inspect the contents before signing;
• if anything is damaged, file a claim with the carrier and notify us by email or phone right away.

More on delivery, cancellations and reprints: Shipping & Returns.